Delete your reFitness account

This page covers the reFitness app for iOS and Android and your account on refitness.se. It is the same account. The service is provided by reFitness AB, the controller. The app is published by MJ Strategi Tech Solutions S.L. for reFitness AB.

How to request deletion

In the app

1. Open the reFitness app and sign in.
2. Tap Profile.
3. Choose Settings.
4. Under Account, tap Request account deletion.
5. Confirm.

By email, if you don't have the app

Email support@refitness.se from the email address registered on your account and say that you want your account deleted. If you write from another address we may need to ask a security question to make sure it is you.

What happens next?

• For 30 days you can change your mind. You can still sign in to the app and tap Cancel deletion, or email us. During this time, training, nutrition and messages are paused in the app.
• After the 30 days, our staff delete your data, at the latest [7 days] after the period ends.

What is deleted

• Name, email, address, phone number, date of birth, gender and height
• Health form, weekly check-ins, weight and body measurements
• Training log, meals ticked off and the meal plan and training programme made for you
• Progress photos and competition photos
• Messages between you and your coach, and AI suggestions for the coach's replies
• Recipe favourites and ratings
• Push token (the address for the app's notifications)

Competition photos you agreed to publish are removed from refitness.se and from our Instagram and Facebook accounts.

What is kept, and for how long

• Invoices and bookkeeping records (purchases, amounts, dates, name and address on the invoice) are kept for 7 years after the end of the calendar year in which the financial year ended, because the Swedish Bookkeeping Act requires it. They are not used for anything else.
• Server request logs (IP address and time) are deleted after [30 days].
• Backups are overwritten within [30 days].

Only want to delete some data?

You can delete individual progress photos yourself in the app. To delete other data without closing the account, email support@refitness.se.

Read more in our privacy policy.